| Titre : | Analysis of Customer Impatience in a Simple Multi-Server Queueing System Board of Examiners |
| Auteurs : | HALIMI Fatima Hadjer, Auteur ; Mokhtar Kadi, Directeur de thèse |
| Type de document : | texte manuscrit |
| Editeur : | Université Saïda – Dr. Tahar Moulay – Faculté des Mathématiques, de l’Informatique et de Télécommunications, 2024/2025 |
| Format : | 53ص |
| Accompagnement : | CD |
| Langues: | Anglais |
| Index. décimale : | BUC-M 003865 |
| Catégories : |
Master Mathématiques: Specialty: Stochastic Analysis, Process Statistics and Applications (SASPA) |
| Résumé : |
General Conclusion
This thesis aimed to analyze the impact of customer impatience in a multi-server Queueing system. We studied customer balking,reverse balking and reneging behaviors by modeling impatience through an exponential distribution of patience times. The results allowed us to calculate key performance indicators such as the abandonment rate, average waiting time, and the proportion of served customers. This approach provided an overview of how impatience affects the efficiency of such a system. Furthermore, this study could be extended to include transient states or systems with infinite server capacities. Extending the model to non-Markovian queues, where customer behaviors may be more complex, could also offer new and interesting perspectives for more accurately representing real-world systems. A more in-depth analysis, incorporating economic criteria, would help better un- derstand the financial impact of balking and reverse balking and propose optimization strategies accordingly. Thus, this work paves the way for future research to refine queue management in various sectors. |
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Documents numériques (1)
BUC-M 003865 Adobe Acrobat PDF |
